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In case the item arrives damaged, please make sure that the article and any packaging (carton box, bubble wrap, padding etc) must be kept in it's original condition. Kindly take photos of the damaged product/s and packaging (for the courier to asses that the damage was caused in transit and not because of improper packaging). Please do not throw the packaging while investigation is still taking place.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For ‘change of mind’ returns, the original shipping fee will not be refunded.
For ‘consumer guarantee’ (if the item is damaged, faulty, missing parts) returns, the original shipping fee will be refunded for refund requests only.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Refunds
Once your return is received and inspected, we will send you an email/message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied.
About The Wood That We Use
We work with lots of real wood, both new and reclaimed wood. By nature, wood will vary in colour and grain and will have certain imperfections such as knots, scratches, and others. These are not defects but the wood's inherent beauty.
We are committed in taking good care of the place we call home by making choices that benefit our customers and the planet.
- Green energy: we use solar energy to power our tools and machines
- Green packaging: we use eco-friendly packaging as much as possible, so please recycle/ compost what you can.
- Recycled goods: we use recycled items and turn them into usable products or decors (such as our reclaimed pallet wood shelves)
We are not 100% there yet but we are continuously looking into our products, processes and packaging to embrace and adopt sustainable practices.
It would be nice if we can see the product in their new home. Please tag us at www.instagram.com/woodyoubuy and add us too! Let's be friends!
If you love your order, we would appreciate if you could leave a review on Etsy, Facebook (www.facebook.com/woodyoubuy) or on our website. For Etsy on desktop, sign in to your Etsy account, click "You" in the top right corner and choose "Purchases and Review".
Should you have any questions about your order, you can contact us here or through email at firstname.lastname@example.org or simply Facebook Message Us (bottom right button)