Shipping Policy
Thank you for choosing Woodyoubuy for your shopping needs. We want to ensure a seamless shopping experience for our valued customers. This Shipping Policy outlines important information regarding the shipping process and delivery of your orders. Please read this policy carefully before making a purchase.
Order Processing Time:
All orders are typically processed and prepared for shipment within 1-4 weeks (excluding weekends and public holidays) from the date of purchase, depending on the product purchased. Please note that during peak seasons or promotional periods, processing times may be slightly longer. Any adjustments to processing times will be clearly indicated on your order confirmation.
Shipping Methods:
We currently use Australia Post or Startrack Courier to deliver your orders safely and efficiently.
Shipping Destinations:
We offer shipping within Australia as well as to the following international countries:
- New Zealand
- United States
- Canada
- Europe: Switzerland, France, Ireland, Netherlands, Norway, Spain, Italy
- Asia: Hong Kong SAR, Singapore, South Korea, Taiwan
Please note that our benches can only be shipped within Australia.
Shipping Costs:
For most items, we offer a flat rate shipping fee of $5. Orders over $100 (excluding benches) qualify for free shipping.
Estimated Delivery Time:
The estimated delivery time will depend on your location within Australia or to other international countries. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery. While we strive to ensure timely delivery, please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays.
Order Tracking:
We provide order tracking services for all shipments. Once your order is dispatched, you will receive an email with a tracking number to track your package.
Delivery Address:
It is your responsibility to provide accurate and complete delivery information during the checkout process. Please ensure that the provided address is valid and accessible, as we will not be responsible for delays or additional charges arising from incorrect or incomplete address details.
Delivery Issues:
While we strive for a smooth delivery experience, occasional delivery issues may arise. If you encounter any problems with your shipment, such as non-delivery, damaged items, or any other concerns, please promptly email us at contact@woodyoubuy.com. We will assist you in resolving the issue to the best of our abilities.
Shipping Policy Updates:
This Shipping Policy is subject to change without prior notice. Any updates or modifications will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any changes that may affect your shopping experience.
If you have any further questions or require assistance regarding our shipping policy, please contact our customer support team. We are here to help you.
Note: This Shipping Policy is part of our overall Terms and Conditions and should be read in conjunction with other relevant policies and guidelines outlined on our website.